30 Day Money Back Guarantee
At The Intrepid Explorer, we are committed to ensuring your satisfaction with our products. We understand that sometimes an item may not meet your expectations, and we want to make the return process as seamless as possible. Please take a moment to review our 30 Day Money Back Guarantee policy:
- Our 30-day return policy begins from the date of your purchase.
- After 30 days, we regret that we cannot accept return requests.
Refund or Exchange Options:
- Within the 30-day period, you are eligible for either a refund or an equivalent value product exchange, based on your preference.
- Please note that the customer is responsible for covering the postage fees associated with returning the item.
- We are unable to refund any postage paid on the original order.
- Contact us at [email protected] to initiate the return process. Kindly provide your order number and reason for return.
- We will guide you on the next steps, including the address to send the item to.
- Once we receive the returned item, please allow up to 14 days for the credit to appear on your bank statement.
- While refunds are typically instantaneous, there may be occasional delays in bank statements.
Conditions for Return:
- The returned item must be in its original condition, unused, and in its original packaging.
- Any damage to the product may affect the eligibility for a refund or exchange.
- For any inquiries or to initiate a return, please contact us at [email protected].
We appreciate your understanding of our return policy, designed to ensure fairness and transparency for both our customers and The Intrepid Explorer. If you have any further questions, feel free to reach out to our customer service team.
Thank you for choosing The Intrepid Explorer!